Refund policy

At Barbaloong, we want customers to shop with confidence. This Return and Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, return shipping costs, and restocking fees are handled.

30-Day Return Policy

We offer a 30-day return policy.

You have 30 days from the date of delivery to request a return. Return requests submitted after 30 days from delivery may not be eligible for a refund or exchange.

To start a return, please contact us at hello@barbaloong.com before sending any item back.

Items returned without prior return authorization may not be accepted.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

Unused, unworn, and in the same condition as received

In the original packaging with all tags, labels, and accessories included

Accompanied by proof of purchase, such as an order confirmation or receipt

Return requests must be submitted within 30 days from the date of delivery

Non-Returnable Items

The following items are not eligible for return:

Items explicitly marked as “Non-Returnable” or “Final Sale” at the time of purchase

Items that show signs of use, wear, washing, alteration, or damage not caused by us

Items returned without prior return authorization

Items missing original packaging, tags, labels, or accessories

Return Process

To initiate a return, please follow these steps:

Contact us at hello@barbaloong.com with your order number and reason for return.

Our support team will review your request within 1–2 business days.

If your return request is approved, we will provide return instructions by email.

After receiving return authorization, customers can return products by mail to our designated return address below:

Recipient: Barbaloong

Return Address: Via Tommaso Albinoni, 36, 09045 Quartu Sant'Elena CA, Italy

Phone: +39 347 235 2687

Please do not send any return package before receiving approval and return instructions from our support team. Items returned without prior authorization may not be accepted.

Return Shipping Costs and Restocking Fees

No Restocking Fee: We do not charge any restocking fee for returned items.

Customer Remorse Returns: For returns due to personal preference, such as ordering the wrong item, choosing the wrong size, or changing your mind, customers are responsible for the international return shipping costs to our return facility in Italy. Original shipping charges, if any, are non-refundable.

Defective, Damaged, or Incorrect Items: If the item received is defective, damaged, or incorrect due to our error, Barbaloong will cover the return shipping cost or provide appropriate return instructions.

Return shipping costs may vary depending on your location and the shipping carrier you choose.

We recommend using a trackable shipping service, as we are not responsible for return packages that are lost, delayed, or delivered to the wrong address by the carrier.

Refunds

After we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 3–7 business days after the return has been inspected and approved.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

If a returned item is used, damaged, missing original packaging, missing tags, or otherwise does not meet our return eligibility requirements, we may reject the return or issue a partial refund.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at hello@barbaloong.com.

Please include your order number, a description of the issue, and clear photos showing the problem.

After reviewing your request, we may offer one of the following solutions:

Replacement, if available

Full refund

Alternative resolution depending on the situation

If the issue is confirmed to be caused by our error, we will cover the return shipping cost or provide appropriate return instructions.

Exchanges

We currently offer exchanges only for defective, damaged, or incorrect items.

For other cases, we recommend placing a new order and returning the original item according to this policy.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check your bank account again.

Then contact your credit card provider, bank, or payment provider, as processing times may vary.

If the issue still has not been resolved, please contact us at hello@barbaloong.com.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@barbaloong.com.

We can only cancel an order before it has been processed or shipped.

If the order has already been processed, shipped, or handed over to the carrier, it cannot be canceled. In that case, you may request a return after receiving the package, subject to this Return and Refund Policy.

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: hello@barbaloong.com

Phone: +39 347 235 2687

Business Address: Via Tommaso Albinoni, 36, 09045 Quartu Sant'Elena CA, Italy

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM Central European Time CET