Privacy policy

This Privacy Policy describes how Barbaloong (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from barbaloong.com, including any related services, pages, or checkout features operated through our online store.

Barbaloong is based in Quartu Sant'Elena, Italy, and serves customers in the United States and other supported regions through our online store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We collect personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our store.

The information we may collect includes:

Contact information, such as your name, email address, phone number, billing address, and shipping address

Order information, such as products purchased, order value, shipping method, order history, and transaction details

Account information, such as username, password, account preferences, and saved information if you create an account

Payment-related information, such as payment method details needed to process your order. Full payment card information is processed securely by third-party payment providers, and Barbaloong does not store or have direct access to your full credit card or debit card details

Device and usage information, such as IP address, browser type, device type, time zone, referring website, pages viewed, and interactions with our website

Cookies and tracking information, including information collected through cookies, pixels, analytics tools, and similar technologies

How We Use Your Information

We use your personal information to:

Process, confirm, and fulfill your orders

Process payments and prevent unauthorized transactions

Arrange shipping, delivery, returns, refunds, and customer support

Communicate with you regarding your order, inquiries, account, or service requests

Provide customer support

Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity

Improve, optimize, and maintain our website, products, services, and customer experience

Send marketing communications only if you have opted in or where permitted by applicable law

Comply with legal obligations, tax requirements, accounting rules, and regulatory requests

Shopify and Third-Party Service Providers

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell products and services to customers.

We may share personal information with trusted third-party service providers when necessary to operate our business, including:

Shopify and e-commerce platform providers

Payment processors and fraud prevention providers

Shipping, logistics, and fulfillment partners

Customer support service providers

Marketing, analytics, and advertising service providers

Professional advisors, legal authorities, or regulators when required by law

These third parties may process personal information only as needed to provide their services or as required by applicable law.

Payment Information

Payments are processed through secure third-party payment providers.

Barbaloong does not store or have direct access to your full credit card or debit card details.

The payment methods available at checkout may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment options displayed at checkout.

Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used to:

Enable core website functions, such as shopping cart and checkout

Remember preferences and improve user experience

Analyze website traffic and performance

Measure advertising effectiveness

Help detect fraud or unauthorized activity

Improve products, services, and website performance

You can control or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our marketing emails or otherwise opt in to receive promotional communications, we may use your email address to send updates, offers, or product information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at hello@barbaloong.com.

We do not send marketing communications where consent is required unless you have provided such consent.

Sharing and Disclosure of Personal Information

We do not sell or rent your personal information to third parties.

We may share personal information when necessary to:

Process and fulfill orders

Provide payment processing and fraud prevention

Arrange shipping and delivery

Provide customer support

Operate and improve our website

Conduct analytics and advertising measurement

Comply with applicable laws, legal requests, or regulatory obligations

Protect our rights, property, customers, and business operations

International Data Transfers

Barbaloong is based in Italy, and our service providers may operate in the European Economic Area, the United States, and other countries.

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we take appropriate measures to help ensure that your personal information is protected when transferred internationally.

Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

Process and fulfill orders

Provide customer support

Handle returns, refunds, and disputes

Comply with tax, accounting, legal, and regulatory obligations

Prevent fraud and enforce our agreements

When personal information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you

Request correction of inaccurate personal information

Request deletion of your personal information

Object to or restrict certain processing activities

Withdraw consent where processing is based on consent

Opt out of marketing communications

To exercise your rights, please contact us at hello@barbaloong.com.

We may need to verify your identity before processing your request.

U.S. and California Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights may include the right to request access to, correction of, or deletion of your personal information, and the right to opt out of certain data sharing or marketing communications.

We do not sell your personal information.

To submit a privacy request, please contact us at hello@barbaloong.com.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

Our website uses SSL encryption to help protect sensitive information during transmission.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Entity Name: Barbaloong

Email: hello@barbaloong.com

Phone: +39 347 235 2687

Business Address: Via Tommaso Albinoni, 36, 09045 Quartu Sant'Elena CA, Italy

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM Central European Time CET